Gas & Electricity

There are many companies who can supply you with gas and electricity.

You can find a list of companies which supply gas in your area on the website of energywatch, the gas and electricity consumer council.

All gas suppliers are licensed by the Office of Gas and Electricity Markets (Ofgem).

The company which supplies gas to your home will not be the same as the company which is responsible for the gas pipeline, storage system and emergency service.

All gas and electricity suppliers are licensed by the Office of Gas and Electricity Markets (Ofgem). One of the licence conditions is that the supplier must produce codes of practice on:-

• procedures for complaints


• payment of bills, arrangements for dealing with arrears and prepayment meters


• site access procedures


• energy efficiency advice


• services for older, disabled and chronically sick people.

Although these codes are not legally binding, the company should stick to them. You can ask your company for a copy of the codes. It could be useful to know what the codes say if you have a disagreement with the gas company, for example about a gas bill or changing a supplier. If a gas company doesn`t stick to the codes, you should report them to energywatch.